MBBA Code of Ethics

 
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The Muskoka Bed and Breakfast Association is a charter member of Federation of Ontario Bed & Breakfast Accommodation and has adopted the FOBBA Code of Ethics for Bed and Breakfast operators.

A B&B approved for MBBA membership must be an owner-occupied private residence, offering no more than 4 guest rooms to travelers, with breakfast at an all-inclusive fee. All our B&Bs are committed to maintaining MBBA standards.

CODE OF ETHICS

All Bed and Breakfast hosts are required to provide:

  • a high standard of cleanliness.
  • good quality furnishings and linens in guest bedrooms
  • an adequate number of bathrooms with sufficient hot water and high quality fixtures.
  • a breakfast of consistently high quality which is included in the room rates.
  • for the safety and fire protection of guests consistent with provincial guidelines.
  • friendly guidance and assistance to guests about local attractions and places of interest.
  • a published, reasonable deposit and cancellation policy
  • accommodation, services, and meals consistent with their own advertising
     

All Bed and Breakfast hosts will:

  1. carry adequate liability insurance
  2. comply with the Canadian and Ontario Human Rights Code
  3. respond to guest complaints either verbally or in writing
  4. agree to confer with the MBBA Executive regarding resolution of complaints, and agree to implement any recommendations of the
    MBBA. Failure to implement any Executive recommendations will result in the withdrawal of Membership.

    All complaints are to be directed to the Association President ... see "Contact the Association" page.
     

 
         
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